Email/Telephone Phishing Scam
Credit Unions have been notified that email and telephone phishing scams are continuing to target members in efforts to obtain their cardholder information with the intent of committing fraudulent activity against member accounts. The fraudulent attempt to capture card numbers is done with an email directing cardholders to call an automated telephone service.
The message indicates the member’s card has been deactivated. In order to activate the card, the message asks the member to call the provided “Card Activation Line” phone number and enter their 16-digit card number, expiration date and PIN.
There are many ways that perpetrators attempt to get personal information, including the use of auto-dialers and text messages. This is an important reminder for members to protect themselves from fraud by not releasing personal information in response to unsolicited e-mails or telephone calls.
Fraud Awareness TIPS:
- Kinecta Federal Credit Union will never send you an unsolicited email requesting your personal information
- Never release your personal information on a call or email that you did not initiate
Please report any suspicious emails and/or phone calls requesting account information to the Credit Union immediately
- If you have been a victim of a fraud scam contact the Credit Union immediately so that appropriate steps can be taken to secure your accounts