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Contact Us

Secure online virtual chat is available 24/7. Chat with a live agent during the Live Chat hours listed below.

Book an Appointment
Book an appointment with our virtual branch or in person to open an account, apply for a loan, send wires, deposit checks and more.
Virtual Appointment Branch Appointment

Member Contact Center

United States


Monday - Friday
5:00 a.m. – 6:00 p.m. PT
8:00 a.m. – 9:00 p.m. ET

6:00 a.m. – 3:00 p.m. PT
9:00 a.m. – 6:00 p.m. ET



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Phone and Email

Phone: 800.854.9846

Automated 24-hour phone access available in English and Spanish

Phone Routing Menu

Login to Online Banking, select Member Support, then click Email to send a secure online message.

Live Chat

Sunday - Saturday
3:00 a.m. to 10:00 p.m. PT
6:00 a.m. to 1:00 a.m. ET (following day)

To access, click the chat icon on this page and select “Chat with a Live Agent” to connect with a member of our team.

Mailing Address

General Mailing Address

Kinecta Federal Credit Union
P.O. Box 10003
Manhattan Beach, CA 90266

When mailing, please specify department.

Deposit Mailing Address

Kinecta Federal Credit Union
P.O. Box 90668
City of Industry, CA 91715-0668

Download the Mail Deposit Form

Debit and ATM Card

24-hour activation and PIN changes: 877.315.3483

Lost or stolen card: lock card through online banking then call 800.854.9846

Extended warranty, satisfaction guaranteed and purchase assurance questions: 800.627.8372

Credit Card Services

Available 24-hours a day, 7 days a week

US Domestic: 877.881.6023
International: 1.310.643.2106
24-hour activation: 888.691.8661

Lost or stolen cards: lock card through online banking then call 877.881.6023

PIN Changes: 888.891.2435 — Call from phone listed on account

P.O. Box 60083
City of Industry, CA 91716


Toll Free: 800.354.3545

U.S. & Domestic: 310.643.5480

Credit Cards: 800.430.4863

Repossessions & Redemptions: 844.722.5626

Recovery & Deceased: 855.721.9843

Mortgage Services

1 Corporate Drive, Suite 360
Lake Zurich, IL 60047-8945

Phone: 877.896.8525

Fax: 847.574.7659

Auto & Vehicle Loans

Phone: 888.954.6328

Monday – Friday
7:00 a.m. – 6:00 p.m. PT
10:00 a.m. – 9:00 p.m. ET

9:00 a.m. – 3:00 p.m. PT
12:00 p.m. – 6:00 p.m. ET

Loan Services — Consumer

P.O. Box 91210
City of Industry, CA 91715

Attn: Loan Servicing CU77
2100 Park Place
El Segundo, CA 90245

Phone: 800.854.4501, option 3, option 2

Please do not send sensitive information via email.

Business/Commercial Lending

P.O. Box 2443
Manhattan Beach, CA 90267-2443

Phone: 888.371.7501, option 3


Please do not send sensitive information via email.

Insurance Services

Phone: 800.905.4466, option 2

Monday – Thursday
8:00 a.m. – 6:00 p.m. PT
11:00 a.m. – 9:00 p.m. ET

8:00 a.m. – 5:00 p.m. PT
11:00 a.m. – 8:00 p.m. ET

9:00 a.m. – 2:00 p.m. PT
12:00 p.m. – 5:00 p.m. ET

Investment Services

Phone: 800.854.9846, option 6

973 S. Westlake Boulevard, Suite 200
Westlake Village, CA 91361

Fax: 310.643.2279

Please do not send sensitive information via email.


Find an advisor

Branch & ATM Network1

Kinecta has 30 branch locations to serve you across California, New York, New Jersey and Florida. Our ATMs are connected to the Allpoint and CO-OP network which provides our members access to over 85,000 fee-free ATMs nationwide. Some Allpoint ATMs are in popular stores such as Target, Walgreens, CVS, 7-Eleven, Costco, Rite Aid, Sunoco, and many other convenient locations.

In addition, as a Kinecta member you’ll enjoy easy access to over 5,800 shared branches coast-to-coast. Shared branching allows our members access to perform activities such as deposits, withdrawals, transfers, account inquires, loan payments at credit unions other than Kinecta.

1ATM fees. No-surcharge fee for Kinecta and affiliated credit union CO-OP and Allpoint ATMs. Unaffiliated ATM owners/operators may assess a fee.

Note: availability may be impacted on Federal holidays

Kinecta Federal Credit Union is a Federally chartered Credit Union regulated by the NCUA. To address concerns related to Kinecta, please contact the following:   
     National Credit Union Administration, Office of Consumer Protection (OCP)  
     Division of Consumer Compliance and Outreach (DCCO)
     1775 Duke Street, Alexandria, VA 22314