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Contact Us

Access secure online chat by clicking the “chat” icon from the bottom right corner of this page. When needed, you can live chat directly with one of our Member Contact Center team members. To access live chat, simply click on the “or Chat with a Live Agent” button from within the chat module.

Member Contact Center

800.854.9846    (US)

 310.643.5400   (International)
 
6:00 a.m. - 6:00 p.m. PT, Monday - Friday
6:00 a.m. - 3:00 p.m. PT, Saturday

Mortgage:     800.854.4501             Pin reset: 877.315.3483
Commercial:  888.371.7501

Icon of a phone with a money symbol

Phone and Email

800.854.9846

24-hour phone access
Available in English and Spanish

PHONE ROUTING MENU

Email
Login to Online Banking, select Member Support, then click Email to send a secure online message

General Mailing Address

Kinecta Federal Credit Union
P.O. Box 10003
Manhattan Beach, CA 90266

When mailing, please specify department.

Debit and ATM Card

24-hour activation and PIN changes: 877.315.3483

Lost or stolen card: lock card through online banking then call 800.854.9846

Extended warranty, price protection and purchase assurance questions: 800.622.7747

Credit Card Services

Available 24-hours a day, 7 days a week

US Domestic : 310.643.2106
Toll free / International: 877.881.6023
24-hour activation: 888.691.8661

Lost or stolen cards: lock card through online banking then call 877.881.6023

PIN Changes: 888.891.2435 - Call from phone listed on account

Payments
P.O. Box 60083
City of Industry, CA 91716

Mortgage Services

1 Corporate Drive, Suite 360
Lake Zurich, IL 60047-8945

Phone: 877.896.8525
Fax: 847.574.7659

Auto & Vehicle Loans

888.954.6328

Monday - Friday 7:00 am - 6:00 pm
Saturday 9:00am - 3:00pm

Loan Services - Consumer

Payments
P.O. Box 91210
City of Industry, CA 91715 

Payoffs
Attn: Loan Servicing CU77
2100 Park Place
El Segundo, CA 90245

Phone: 800.854.4501 option 3, option 2

Email: loanservicing@kinecta.org

Insurance Services

800.905.4466, option 2

Monday - Thursday 8:00 am - 6:00 pm
Friday 8:00 am - 5:00 pm
Saturday 9:00am - 2:00pm

Note: availability may be impacted on Federal holidays

Kinecta Federal Credit Union is a Federally chartered Credit Union regulated by the NCUA. To address concerns related to Kinecta, please contact the following:   
     National Credit Union Administration, Office of Consumer Protection (OCP)  
     Division of Consumer Compliance and Outreach (DCCO)
     1775 Duke Street, Alexandria, VA 22314