Contact Us
Chat
Secure online virtual chat is available 24/7. Chat with a live agent during the Live Chat hours listed below.
Book an Appointment
Book an appointment with our virtual branch or in person to open an account, apply for a loan, send wires, deposit checks and more.
Virtual Appointment
Branch Appointment
Member Contact Center
United States
800.854.9846
International
310.643.5400
Monday - Friday
5:00 a.m. – 6:00 p.m. PT
8:00 a.m. – 9:00 p.m. ET
Saturday
6:00 a.m. – 3:00 p.m. PT
9:00 a.m. – 6:00 p.m. ET
Mortgage
800.854.4501
Commercial
888.371.7501
Pin reset
877.315.3483
Phone and Email
Phone: 800.854.9846
Automated 24-hour phone access available in English and Spanish
Phone Routing Menu
Email
Login to Online Banking, select Member Support, then click Email to send a secure online message.
Live Chat
Sunday - Saturday
3:00 a.m. to 10:00 p.m. PT
6:00 a.m. to 1:00 a.m. ET (following day)
To access, click the chat icon on this page and select “Chat with a Live Agent” to connect with a member of our team.
Mailing Address
General Mailing Address
Kinecta Federal Credit Union
P.O. Box 10003
Manhattan Beach, CA 90266
When mailing, please specify department.
Deposit Mailing Address
Kinecta Federal Credit Union
P.O. Box 90668
City of Industry, CA 91715-0668
Download the Mail Deposit Form
Debit and ATM Card
24-hour activation and PIN changes: 877.315.3483
Lost or stolen card: lock card through online banking then call 800.854.9846
Extended warranty, satisfaction guaranteed and purchase assurance questions: 800.627.8372
Credit Card Services
Available 24-hours a day, 7 days a week
US Domestic: 877.881.6023
International: 1.310.643.2106
24-hour activation: 888.691.8661
Lost or stolen cards: lock card through online banking then call 877.881.6023
PIN Changes: 888.891.2435 — Call from phone listed on account
Payments
P.O. Box 60083
City of Industry, CA 91716
Collections
Toll Free: 800.354.3545
U.S. & Domestic: 310.643.5480
Credit Cards: 800.430.4863
Repossessions & Redemptions: 844.722.5626
Recovery & Deceased: 855.721.9843
Mortgage Services
1 Corporate Drive, Suite 360
Lake Zurich, IL 60047-8945
Phone: 877.896.8525
Fax: 847.574.7659
Auto & Vehicle Loans
Phone: 888.954.6328
Monday – Friday
7:00 a.m. – 6:00 p.m. PT
10:00 a.m. – 9:00 p.m. ET
Saturday
9:00 a.m. – 3:00 p.m. PT
12:00 p.m. – 6:00 p.m. ET
Loan Services — Consumer
Payments
P.O. Box 91210
City of Industry, CA 91715
Payoffs
Attn: Loan Servicing CU77
2100 Park Place
El Segundo, CA 90245
Phone: 800.854.4501, option 3, option 2
Email: loanservicing@kinecta.org
Please do not send sensitive information via email.
Business/Commercial Lending
P.O. Box 2443
Manhattan Beach, CA 90267-2443
Phone: 888.371.7501, option 3
Email: BusinessLoanServicing@kinecta.org
Email: PPPForgiveness@kinecta.org
Please do not send sensitive information via email.
Insurance Services
Phone: 800.905.4466, option 2
Monday – Thursday
8:00 a.m. – 6:00 p.m. PT
11:00 a.m. – 9:00 p.m. ET
Friday
8:00 a.m. – 5:00 p.m. PT
11:00 a.m. – 8:00 p.m. ET
Saturday
9:00 a.m. – 2:00 p.m. PT
12:00 p.m. – 5:00 p.m. ET
Investment Services
Phone: 800.854.9846, option 6
973 S. Westlake Boulevard, Suite 200
Westlake Village, CA 91361
Fax: 310.643.2279
Email: info@kinectawealth.org
Please do not send sensitive information via email.
Locations
Find an advisor
Branch & ATM Network1
Kinecta has 30 branch locations to serve you across California, New York, New Jersey and Florida. Our ATMs are connected to the Allpoint and CO-OP network which provides our members access to over 85,000 fee-free ATMs nationwide. Some Allpoint ATMs are in popular stores such as Target, Walgreens, CVS, 7-Eleven, Costco, Rite Aid, Sunoco, and many other convenient locations.
In addition, as a Kinecta member you’ll enjoy easy access to over 5,800 shared branches coast-to-coast. Shared branching allows our members access to perform activities such as deposits, withdrawals, transfers, account inquires, loan payments at credit unions other than Kinecta.
1ATM fees. No-surcharge fee for Kinecta and affiliated credit union CO-OP and Allpoint ATMs. Unaffiliated ATM owners/operators may assess a fee.
Note: availability may be impacted on Federal holidays
Kinecta Federal Credit Union is a Federally chartered Credit Union regulated by the NCUA. To address concerns related to Kinecta, please contact the following:
National Credit Union Administration, Office of Consumer Protection (OCP)
Division of Consumer Compliance and Outreach (DCCO)
1775 Duke Street, Alexandria, VA 22314