Fraud & Security Center
Our highest priority is protecting your accounts and personal information. Kinecta will never call, email or text you asking for a one-time passcode, your account password, your card number or any other sensitive information.
Need Assistance?
To report fraud, suspicious activity, or a lost or stolen card, contact us immediately by calling our Member Contact Center, starting a chat or sending us a message.
Let’s work together to keep your account safe.
What You Can Do
Criminals target consumers directly when trying to gain access to their accounts, so it’s important for you to understand your role in preventing fraud.
Explore the topics below to learn how you can prevent unauthorized activity and stay safe.
How We Help Protect You
Our suite of features helps keep your information and money secure. Learn how we use the latest technology and industry-standard practices to ensure you’re well-protected.
Top Five Tips to Prevent Fraud
- Never share your personal or account information (including one-time codes).
- Verify all phone numbers and emails are legitimate before proceeding.
- Beware of anyone pressuring you to act urgently.
- Only send money to people you know and trust.
- Use Kinecta’s digital tools to help keep your information and money secure.
Fraud & Security Topics
Stay safe with the Kinecta mobile app or online banking.
Card Management
Quickly block your card, update your PIN or add to your digital wallet for secure payments.
Custom Alerts
Set alerts to send you a text, email or push notification for activity on your accounts.
Live Support
Access live chat, send a secure message or schedule an appointment.
Secure Sign On
Utilize multi-factor authentication with phone, text, email or an authenticator app.
Credit Score
Sign up for free credit monitoring so you can be alerted to any signs of unauthorized activity.
Dispute Transactions
If you see fraudulent transactions, use our self-service form to take action.
Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.