Member Contact Center

Monday – Friday
5 a.m. – 6 p.m. PT
8 a.m. – 9 p.m. ET

Saturday
6 a.m. – 3 p.m. PT
9 a.m. – 6 p.m. ET

24/7 Phone Banking Available – Menu

Virtual Branch

Get on-demand, face-to-face service through a secure video session. No appointment required.

Monday – Friday
9 a.m. – 5 p.m. PT
12 p.m. – 8 p.m. ET

Get Connected Now

Virtual Branch Appointment

Schedule a secure video appointment with a Kinecta representative.

Monday – Friday
6 a.m. – 6 p.m. PT
9 a.m. – 9 p.m. ET

Saturday
9 a.m. – 2 p.m. PT
12 p.m. – 5 p.m. ET

Live Chat

Monday – Friday
6 a.m. – 8 p.m. PT
9 a.m. – 11 p.m. ET

Saturday
8 a.m. – 5 p.m. PT
11 a.m. – 8 p.m. ET

To access, click the chat icon on this page and select “Chat with a Live Agent” to connect with a member of our team.

Mailing Address

General Mailing Address

Kinecta Federal Credit Union
P.O. Box 10003
Manhattan Beach, CA 90266

When mailing, please specify department.

Deposit Mailing Address

Kinecta Federal Credit Union
P.O. Box 90668
City of Industry, CA 91715-0668

Download the Mail Deposit Form

Debit and ATM Card

24-hour activation and PIN changes: 877.315.3483

Lost or stolen card: lock card through online banking then call 800.854.9846

Extended warranty, satisfaction guaranteed and purchase assurance questions: 800.627.8372

Credit Card Services

Available 24-hours a day, 7 days a week

US Domestic: 877.881.6023
International: 1.310.643.2106
24-hour activation: 888.691.8661

Lost or stolen cards: lock card through online banking then call 877.881.6023

PIN Changes: 888.891.2435 — Call from phone listed on account

Payments
P.O. Box 60083
City of Industry, CA 91716

Collections

Toll Free:  800.354.3545

U.S. & Domestic:  310.643.5480

Credit Cards:  800.430.4863

Repossessions & Redemptions:  844.722.5626

Recovery & Deceased:  855.721.9843

Mortgage Services

1 Corporate Drive, Suite 360
Lake Zurich, IL 60047-8945

Phone: 877.896.8525

Fax: 847.574.7659

Auto & Vehicle Loans

Phone:  888.954.6328

Monday – Friday
7 a.m. – 6 p.m. PT
10 a.m. – 9 p.m. ET

Saturday
9 a.m. – 3 p.m. PT
12 p.m. – 6 p.m. ET

Loan Services — Consumer

Payments
P.O. Box 91210
City of Industry, CA 91715

Payoffs
Attn: Loan Servicing CU77
2100 Park Place
El Segundo, CA 90245

Phone: 800.854.4501, option 3, option 2

Business/Commercial Lending

P.O. Box 2443
Manhattan Beach, CA 90267-2443

Phone: 888.371.7501, option 3

Email: BusinessLoanServicing@kinecta.org

Email: PPPForgiveness@kinecta.org
Please do not send sensitive information via email.

Insurance Services

Phone: 800.905.4466, option 2

Monday – Thursday
8 a.m. – 6 p.m. PT
11 a.m. – 9 p.m. ET

Friday
8 a.m. – 5 p.m. PT
11 a.m. – 8 p.m. ET

Saturday
9 a.m. – 2 p.m. PT
12 p.m. – 5 p.m. ET

Investment Services

Phone: 310.643.2454

21440 Victory Blvd.
Woodland Hills, CA 91367

Email: info@kinectawealth.org
Please do not send sensitive information via email.

Locations

Find an advisor

Informative Communications

(Outbound Text Only)

Phone:
877.729.0213

310.643.2573
(Account Opening Alerts)

310.643.4887
(Account Maintenance Alerts)

310.643.4683
(Account / Loan Balance Alerts)

Kinecta may send you informational text messages to help prevent fraud. Reply "STOP" to opt out or "START" to resubscribe.

This number is for outbound messages only. Calling this number will re-route to the Member Contact Center.