Kinecta wins MemberXP 2022 Best of the Best award
Published on: April 1, 2022
The coveted award recognizes Kinecta’s strong commitment to consumer lending and providing extraordinary service.
Kinecta has been named a 2022 Best of the Best award winner in the Consumer Lending Experience category by MemberXP, a member experience management software from CU Solutions Group.
The coveted Best of the Best award is given annually to credit unions that consistently provide exceptional service, as reported by their own members. Only the highest-performing credit unions using the MemberXP platform are given this honor.
“It's an honor to be named one of North America’s best credit unions in providing an outstanding member loan experience,” said Michael Squire, SVP, Chief Lending Officer at Kinecta Federal Credit Union. “I would like to congratulate our consumer lending team on this outstanding accomplishment. The Best of the Best award recognizes Kinecta’s strong commitment to providing extraordinary service and guiding our members to financial security.”
A credit union cannot apply for the Best of the Best award. It is independently granted by CU Solutions Group based on specific and rigorous criteria. Award winners are identified through evaluations completed by members and independent evaluators. More than 340,000 of these evaluations were completed in 2021, providing data on a dozen key performance indicators and further informed by specific feedback regarding common experiences, such as opening an account or applying for a loan. This year was the awards’ most competitive yet, with an 18% YOY increase in the number of credit unions using Member XP, so the winners represent the upper echelon of customer service for the industry.