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Credit & Debit/ATM Card Fraud

Credit and debit card fraud involves the unauthorized use of another person's card information to make purchases from their account or access their funds.

Card fraud occurs through various channels, including card skimming, online scams, data breaches and card or mail theft.

Tips to Protect Yourself

  • Learn about ATM skimming and how to protect yourself.
  • Check your account balances frequently. By closely monitoring your account activity, you can quickly detect any unauthorized transactions and report them.
  • Always keep your cards in a secure location. Cards are most often stolen from unsecured locations, such as unlocked vehicles or unattended areas at work.
  • Only use your card on reputable, secure websites when making online purchases. Never give your card number over the phone unless you are dealing with a reputable company in which you have initiated the call or the order. If you've never done business with the company, do an online search first for reviews or complaints.
  • If you will be traveling with your card(s), notify your financial institution of your travel dates and destinations.

Use Kinecta's digital tools to protect your accounts.

Card Management

Quickly block your card, update your PIN or add to your digital wallet for secure payments.

 

Custom Alerts

Set alerts to send you a text, email or push notification for activity on your accounts.

 

Live Support

Access live chat, send a secure message or schedule an appointment.

Secure Sign On

Utilize multi-factor authentication with phone, text, email or an authenticator app.

 

Credit Score

Sign up for free credit monitoring so you can be alerted to any signs of unauthorized activity.

 

Dispute Transactions

If you see fraudulent transactions, use our self-service form to take action.

Report Fraud

If you believe your Kinecta card has been skimmed or your account has been compromised, follow these steps to protect your accounts:

  1. Immediately block your card using the Kinecta mobile app or by logging in online.
  2. If you have any authorized transactions on your accounts, immediately file a dispute by selecting the transaction and then Dispute.
  3. Call our Member Contact Center at 800.854.9846. A representative can assist you in taking the appropriate steps to protect your account.

Learn More

Learn more about how to protect your money and personal information at our Security Center