Online & Mobile Banking Security
The internet offers access to a world of products and services, entertainment and information. At the same time, it creates opportunities for scammers, hackers and identity thieves.
Whether you access your account by computer, tablet or smartphone, Kinecta is committed to protecting your account and keeping your information secure. However, as a user, it is imperative that you understand your role in preventing unauthorized activity on your account.
Before using online banking, be sure your computer is secure and protected from viruses and intrusions. Learn more on our Computer and Email Safety page.
Tips to Protect Yourself
- Use the official mobile app provided by Kinecta to access your account(s) on your phone.
- Anytime you log into your bank accounts, be aware of the people around you. Make sure no one is "shoulder surfing" by trying to read your screen.
- Be sure your phone has a digital security mechanism that requires a password to unlock and use, such as Face ID, passcode or fingerprint.
- If prompted, do not allow your device to auto-fill. Some web browsers have an auto-fill function that remembers your username and password and pre-fills these fields for you the next time you log in.
- Never provide account information or personal details requested by an email or pop-up. Also, beware of apps that claim to organize your passwords. These may be phishing scams designed to steal your information and send it to fraudsters.
- Before downloading various apps, check the permissible usage lists. Be sure you are not granting the application permission beyond what is reasonable. Do a little research before you download that game to make sure the app developer has a good reputation.
- Be sure to log out completely every time you finish your online banking session.
- Never follow a banking link that has been sent to you in a text message or email. This could be a fake website designed to steal your personal information.
- Never send your account information or password via text message or email.
- Avoid banking while on public networks. Public connections are not very secure — most places that offer a public Wi-Fi connection warn users not to share sensitive information over the network.
Use Kinecta's digital tools to protect your accounts.
Card Management
Quickly block your card, update your PIN or add to your digital wallet for secure payments.
Custom Alerts
Set alerts to send you a text, email or push notification for activity on your accounts.
Live Support
Access live chat, send a secure message or schedule an appointment.
Secure Sign On
Utilize multi-factor authentication with phone, text, email or an authenticator app.
Credit Score
Sign up for free credit monitoring so you can be alerted to any signs of unauthorized activity.
Dispute Transactions
If you see fraudulent transactions, use our self-service form to take action.
Need Assistance?
To report fraud, suspicious activity, or a lost or stolen card, contact us immediately by calling our Member Contact Center, starting a chat or sending us a message.
Learn More
Learn more about how to protect your money and personal information at our Security Center.
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